Smarter customer service conversations with your customers on any channel, anytime, anywhere.
Transform your customers’ experience with intelligent service conversations. From the contact center to self-service communities, social media and beyond, make your agents smarter and your customers happier by connecting them on one service platform. Learn how we can help integrate and implement Service Cloud to help your team be more productive and enable them to create deeper more meaningful relationships with each and every customer.
Features of Service Cloud
- Give your team a complete 360 view of your customers
- Enable your team to respond across any channel, at anytime
- Deliver an omni-channel customer experience
- Connect your entire mobile workforce
- Adapt service to business needs quickly
- Lighting console puts all the information your representatives need at their fingertips
- Create custom reports and dashboards
- Track customers’ assets, orders, support history, and more, in one place
Why choose 4C
- Platinum rated Salesforce partner
- Over 340 Salesforce certifications across the group (30+ Service Cloud Consultants)
- Customer satisfaction rating of 9.13/10
- Huge breadth of project experience and deep product understanding
- A dedicated Project Manager backed by a capable team with a myriad of strengths
- Full project transparency and weekly showcases throughout project
Find out more
Take a look at our case studies to learn more
See how we used Service Cloud to create a streamlined booking system which has tripled the number of booking calls Gravity Force receives per hour.
Find out how Serice Cloud enabled the business to focus their efforts on more engaging prospects and led to a 50% reduction in time needed to book meetings.
Find out how Corseach have increased efficiency by 35% utilising the power of Service Cloud.
Managed Service Director
“At 4C we rely heavily on Service Cloud to assist us in managing all work delivered to customers of our Managed Service. Through it we’re able to collaborate and escalate cases easily, while ensuring we’re keeping to our SLA’s and keeping customers happy. It really does make our and our customers lives easier!”
Frequently Asked Questions about Salesforce Service Cloud
What is Service Cloud?
Service Cloud is built on the Salesforce Customer Success Platform, giving you a 360-degree view of your customers and enabling you to deliver smarter, faster, and more personalised service.
In addition to being a pioneer in cloud-based sales force automation, Salesforce is the recognised leader for CRM customer engagement. With Service Cloud, you can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform the agent experience. Connecting one-to-one with every customer, across multiple channels and on any device, was never easier.
How will it help my business increase loyalty, retention and satisfaction?
When your customers have questions, your customer service team needs to be equipped to answer them quickly and easily. When your customer service is frictionless, customers are more likely to return to your product or service.
Service Cloud gives your employees the tools to deliver an outstanding customer experience, enabling them to work faster and more productively, which improves customer satisfaction and reduces costs. And with Service Cloud and Customer Communities, you can create a self-service community that allows customers to tap into the best information about your product, connect with peers, or contact a support agent when needed.
Will my data be secure?
Salesforce use a multilayered approach to protect your information. They are constantly monitoring and improving applications, systems, and processes to protect the integrity and availability of the information that is vital to their customers business operations.
Visit the Salesforce Trust centre to learn more about how your data will be safeguarded within the Salesforce ecosystem.
Which edition is right for my business?
There are a variety of ways to customise Service Cloud, and we work with you to build a complete CRM customer service solution that addresses your business needs, is scalable, and allows you to innovate.
Service Cloud Enterprise Edition is a comprehensive solution that delivers the Lightning Console a multichannel view of cases, CTI integration, call scripting, knowledge management, developer tools, and more.
With Unlimited Edition, you’ll receive access to unlimited online training, 24/7 toll-free support, and over 100 admin services. You can maximise performance across service and sales with Performance Edition — a fully integrated sales and service solution built on the Salesforce platform.
Get in touch
Tell us about your project and we’ll give you a call to discuss how we can help it become a reality