Is your manufacturing business pivoting its processes to meet the needs of its customers? Ask yourself:
- Are your processes focused on production and not enough on your customers?
- Do your systems talk to one another, giving you one single source of truth?
- Do you have clarity and visibility of risks in your supply chain?
- Can you easily and accurately forecast & know you’re meeting KPIs?
- Does your sales and operations planning (SOps) teams have access to real-time data & content?
- Can you easily manage inventory and stock levels?
“Customer experience is now the key competitive factor, more so than product and price.”
Customer demands are changing; they expect full connectivity and information to be available instantaneously. In order to stay ahead and meet these demands, manufacturers must focus on creating a consistent, seamless customer experience and transform from being product-centric organisations to customer-centric organisations. Salesforce solutions, including Salesforce CRM and their latest Manufacturing Cloud product have been expertly designed with manufacturers, dealers, distributors and suppliers in mind, evolving to meet the challenges customer-centric manufacturing companies face.
How Salesforce CRM & Manufacturing Cloud can transform your manufacturing business
One Single Source of Truth
Consolidate all data into one single source, providing greater predictability, clarity and risks on the supply chain
Rapid Time to Value
Salesforce implementation is quick & can take only a matter of weeks instead of months
Reduces Waste in the Production & Distribution Process
Helps teams source and rectify product issues faster
Maximises productivity and profitability
Streamlines workflows and cuts excess costs
Leverages real-time customer data & reporting
Cloud based ERP systems leverage real-time data, enabling sales teams to make ad-hoc decisions, anticipate customer needs and improve accuracy
Access key information on demand
As a mobile-first solution, Sales & Operations team members can access key information on the move, allowing them to make informed decisions with real-time customer data.
Achieve Forecast Accuracy
Increase forecast accuracy through Salesforce single source of truth and minimise excess & obsolescence
How Wipro can help you improve operational efficiencies in your Manufacturing process and achieve customer centricity
As your strategic consulting partner, Wipro is there to support you in leveraging Salesforce to offer better customer experiences, gain a competitive advantage and grow your business. With our global reach and experienced experts, both inside and outside of the manufacturing field, we help our Manufacturing customers (including Logistics, Distributors, Dealers and more) navigate business pain points, automate manufacturing processes and get the most out of their chosen Salesforce Solution.
As your strategic partner, we work to understand your end-to-end manufacturing processes from every angle and create a tailored programme to help you get the best out of your cloud based manufacturing solution.Learn More
Leveraging over 20 years of experience, we work with you to implement your customised manufacturing solution and help you overcome digital transformation obstacles.Learn More
By pulling all data into one view, we help you make smarter, faster and better informed choices and pave the way for more precise, streamlined and profitable manufacturing processes.Learn More
Offering non-stop support, we work with you to ensure your digital solution is running smoothly across all areas of your manufacturing business and returning a positive ROI. Our solutions are designed to evolve and adapt based on changing needs.Learn More
Audit your CX to find out whether you are delivering an exceptional customer experience
77% of manufacturers aren’t customer centric. Don’t be one of them. Take our audit and see whether your CX seals the deal or ruins the moment. You’ll get an immediate report of your current CX highlighting takeaways to help you.Learn more
Revealed: How Salesforce’s customer insights power manfacturing performance
In a highly competitive marketplace, manufacturers are learning that the customer experience they provide is as important as the products they manufacture. Communicating with customers at the right place and at the right time has become a true differentiator. Download our guide to discover what manufacturers can do to meet the growing expectations of the customer.Get the guide