Do you deliver an exceptional customer experience?

Find out if your customer experience is driving sales or driving customers away in our audit — and get a personalised report with actionable takeaways to help you boost CX and increase customer acquisition, retention, and loyalty.

Complete the audit
Manufacturing

In a competitive and commoditised world where price and product can be almost identical, it’s the customer experience you deliver that truly differentiates your manufacturing business.

80% of business buyers expect real-time interaction, and 69% want personalised service. Forget the goods you manufacture – if your customer experience isn’t up to scratch, you’ll lose existing customers and struggle to win new ones. Take our free audit and get actionable insights that’ll improve your CX in a personalised report ready to download.

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Do you collect and analyse customer data to influence business decisions?

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Do you have a centralised system offering a single customer view?

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Do you have defined persona profiles for customers?

Why should your manufacturing business be customer-centric?

Research proves that investing in your customer experience is an investment in your business growth.

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Companies that excel at customer experience grow revenues 4-8% above the market.

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CX will overtake price and product as the key brand differentiator by 2020, and you can’t afford to get left behind.

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72% of businesses say that improving the customer experience is their top priority.

Take our audit and start creating compelling customer experiences.

Bureaux de Paris

35, rue des Mathurins 75008 PARIS

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Bureaux de Lille

14 Rue du Vieux Faubourg 59800 LILLE

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Bureaux de Lyon

27 rue Maurice Flandin 69444 LYON

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