Customer Feedback Systems

How customer feedback can create value for your organisation

Customer feedback has a tremendous potential value for each organization that is willing to learn and optimize their services. 4C has established a proven methodology that will help you to structurally capture feedback, analyse outcomes and develop a governance structure that allows you to act upon feedback. Our partnership with Getfeedback.com also ensures an easy to use survey tool, a seamless integration within your systems and the development of custom dashboards.

Features of Customer Feedback Systems

  • Interactional and relational NPS/CES
  • A detailed governance structure
  • Full integration within your Salesforce environment
  • Analytics and text mining for unstructured data