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Trends, like horses, are easier to ride in the direction they are going
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4C’s Relationship Counselling: See the break-up coming and grab your second chance
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Becoming a Customer Company
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Failing to plan, is planning to fail
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The pitfalls of customer experience design
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How to become a customer company
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Mono-/multi-/cross-/omni-channel? Beam me up Scotty!
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Question: What is blue and very cool?
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