Artificial Intelligence (AI) platform: TellMi

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Enhance your business decisions by automating the analysis of all your unstructured data to improve your customer’s experiences

Did you know that unstructured data is estimated to be 80% of today’s enterprise data? Text messages, customer emails, open text fields, call logs, voice recordings, customer feedback, web forms, images and videos are all sources of unstructured data that are scarcely analysed and used in the business decision making process.

TellMi is an artificial intelligence (AI) platform that enables you to reveal what customers are saying and how they feel about your services by automating the analysis of this unstructured data. Our Artificial Intelligence (AI) platform helps you to reveal interesting insights hidden in your unstructured data.

Why TellMi?

  • Automated & objective analysis of your unstructured data (e.g. text, voice recordings, images and video)
  • Complete the 360° view of your customers thanks to insights gained from unstructured data
  • Better business decisions by taking into account the insights from unstructured data
  • An identification of your customer’s sentiment provoked by your services
  • An identification of the topics that your customers are talking about
  • Our models are language independent which makes consistent actions across languages possible

Why work with 4C?

  • At 4C we are doing Customer Relationship Management consulting and data science right from the start. We have been helping businesses become customer-focused for over 20 years. And we are still doing it today because it’s what we do best.
  • A large team of passionate data scientists to guide your company to jump on the AI train
  • Huge breadth of project experience and deep AI understanding
  • An overall customer satisfaction rating of 9.13/10
  • A dedicated Project Manager backed by a capable team with a myriad of strengths in business challenge understanding and artificial intelligence
  • A team of Heroku experts to help you use our high performing Heroku/AWS environment to run the AI models

Want to know more

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Gunter Van Meensel

Gunter Van Meensel

Customer Experience Office at NN

“We found the 4C team to be passionate and flexible in their approach. With their clear, structured insights into automated data analysis, we will be able to reduce the number of unnecessary calls to our customer service centre. As a result of this, our customers will be the biggest winners of all!”

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Frequently Asked Questions about AI/TellMi

How does TellMi help you to become a customer company?

Are you using your CRM, DWH and / or ERP system as your most important sources of data to drive your business decisions? What about valuable information from customer feedback? Did you ever consider to use this unstructured data (e.g. text, voice recordings, images and video) to drive value out?

Start listening to your customers. What are they saying about you to peers? How do they feel and think about your products and services? Reveal what is really bothering your customers and act upon it to improve your products, customer service and customer satisfaction.

What makes TellMi different to other AI platforms?

TellMi is an AI platform to detect valuable insights hidden in all your unstructured data (e.g. text, voice recordings, images and video). TellMi synthesizes your customer’s voice from surveys, contact centers, web forms, emails, voice recordings, images, videos,…

Is your data in Dutch, French or English? No problem! TellMi is the first platform to analyse all your data simultaneously with a language independent model to guarantee your customers a consistent reaction. In addition, our language independent models will save you a lot of model maintenance troubles.

TellMi’s AI-models are tailored to your business needs. Our dedicated team of data scientists focuses on what is important for your business. They will support you in becoming an AI driven customer company!

Are there specific requirements to make use of TellMi?

TellMi can easily be integrated on any database. Our AI-models are developed and applied on high performing cloud environments like Heroku & AWS. There is no need to worry about infrastructure requirements! Depending on your business needs, our Heroku experts will provide you the Heroku or AWS environment you need.

What is the price of a TellMi investment ?

Pricing varies based on your businesses individual needs. No matter your company’s size or industry, we can work with you to tailor a package that meets your requirements.

Get in touch to discuss your TellMi project