Customer Journey Design

Remain in control of your omni-channel customer interactions

As your companies become more and more interconnected, the number of touchpoints and interactions with your company also grow. It’s therefore critical to have an overview of all these interaction moments and to understand how customers interact with you. By mapping out customer journeys, Wipro does not only help you to create this overview, but also to identify and (re)design the moments of truth that enable a superior customer experience.

Features of Customer Journey Design

  • Customer journey map with all customer interaction moments
  • Qualitative and quantitative data to support the customer Journey
  • Definition of the customer needs and moments of truth

Are you from a nonprofit organisation?

Did you know we also have a dedicated consulting team for nonprofit organisations - uniquely positioned to help tackle the unique challenges. Learn more about how we help charities and nonprofits navigate through digital transformation to help them achieve their mission.