Mastering the ‘new normal’ - How to optimise your social channel processes for these extraordinary times

The world has changed - and no one knows for certain when normality will return.

We have entered a ‘new normal’ where the high street is a ghost town and shopping malls gather dust. Your customers are forced to communicate digitally, so your Social Media team has to raise their game to ensure engagement remains high.

Fortunately there are plenty of ways to add extra efficiency to daily social media and social customer service processes so that your teams do not under-perform and face overwhelm.

This in demand webinar will run through the tools and capabilities that Salesforce Social Studio offers to master the ‘new normal’ and re-discover your excitement for what your Social teams can achieve this year. You will also see a real life example from Upfield who have recently implemented Social Customer Service.