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Eksperter i Salesforce Service Cloud implementationer

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Bedre servicedialoger med dine kunder på alle kanaler, alle steder.

Tranformer kundeoplevelsen med intelligente service dialoger. Fra kontaktcenteret til selvbetjeningsportaler, social media osv. gøres dine serviceagenter smartere og dine kunder gladere ved at være forbundet på en samlet platform. Lær hvordan vi kan hjælpe med at integrere Service Cloud og hjælpe dit team med at øge produktiviteten og derved skabe et dybere og mere meningsfuldt forhold til hver enkelt kunde.

 

Features of Service Cloud

  • 360 graders overblik over dine kunder
  • Omni-channel - mød dine kunder hvor de vil mødes og svar på kundehenvendelser på tværs af kanaler
  • Engager kunder og ansatte via mobil eller tablet
  • Tilret hurtigt til nye forretningsbehov
  • Lighting console giver serviceagenter overblik over alle kunderelevante informationer
  • Rapportering via KPI’er og skræddersyet dashboards
  • Følg ordrer, supporthistorik, kundeaktiver og meget mere på én samlet platform

Hvorfor arbejde med 4C?

  • Den største selvstændige Salesforce Platinum partner i EMEA
  • Mere end 450 Salesforce certificeringer i gruppen (30+ Service Cloud konsulenter)
  • Kundetilfredshed / CSAT på 9.43/10
  • Stor bredde i projekterfaring og produktviden
  • En dedikeret projektleder og et kompetent team med alle tænkelige kompetencer
  • Fuld transpararens og ugentlige demoer i hele processen

Vil du vide mere?

Take a look at our case studies to learn more

 

Case Study: Gravity Force

See how we used Service Cloud to create a streamlined booking system which has tripled the number of booking calls Gravity Force receives per hour.

Case Study: TORI Global

Case Study: TORI Global

Find out how Serice Cloud enabled the business to focus their efforts on more engaging prospects and led to a 50% reduction in time needed to book meetings.

 

Case Study: Corsearch

Find out how Corseach have increased efficiency by 35% utilising the power of Service Cloud.

Anders Harbo

Anders Harbo

CEO, 4C Denmark

Hos 4C er vi afhængige af Service Cloud ift. at hjælpe med at levere arbejde til vores Managed Service kunder. Via Service Cloud er vi i stand til at samarbejde og eskalere sager let, overholde vores SLA’er og sørge for vores kunder er glade. Det gør virkelig både vores og vores kunders liv lettere!”

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Service Cloud FAQs

What is Service Cloud?

Service Cloud is built on the Salesforce Customer Success Platform, giving you a 360-degree view of your customers and enabling you to deliver smarter, faster, and more personalised service.

In addition to being a pioneer in cloud-based sales force automation, Salesforce is the recognised leader for CRM customer engagement. With Service Cloud, you can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform the agent experience. Connecting one-to-one with every customer, across multiple channels and on any device, was never easier.

How will it help my business increase loyalty, retention and satisfaction?

When your customers have questions, your customer service team needs to be equipped to answer them quickly and easily. When your customer service is frictionless, customers are more likely to return to your product or service.

Service Cloud gives your employees the tools to deliver an outstanding customer experience, enabling them to work faster and more productively, which improves customer satisfaction and reduces costs. And with Service Cloud and Customer Communities, you can create a self-service community that allows customers to tap into the best information about your product, connect with peers, or contact a support agent when needed.

Will my data be secure?

Salesforce use a multilayered approach to protect your information. They are constantly monitoring and improving applications, systems, and processes to protect the integrity and availability of the information that is vital to their customers business operations.

Visit the Salesforce Trust centre to learn more about how your data will be safeguarded within the Salesforce ecosystem.

Which edition is right for my business?

There are a variety of ways to customise Service Cloud, and we work with you to build a complete CRM customer service solution that addresses your business needs, is scalable, and allows you to innovate.

Service Cloud Enterprise Edition is a comprehensive solution that delivers the Lightning Console a multichannel view of cases, CTI integration, call scripting, knowledge management, developer tools, and more.

With Unlimited Edition, you’ll receive access to unlimited online training, 24/7 toll-free support, and over 100 admin services. You can maximise performance across service and sales with Performance Edition — a fully integrated sales and service solution built on the Salesforce platform.

Tag kontakt og lad os drøfte dit Service Cloud projekt.

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