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Eksperter i Community Cloud implementationer

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Tranformer måden du engagerer partnere, kunder og medarbejdere med Salesforce Community Cloud.

Aldrig har det været vigtigere at forbinde og holde kontakt med kunder, partnere og medarbejdere. Lær hvordan vi kan hjælpe med at integrere en personlig community portal der kan hjælpe dig med at opnå netop dette, samt åbne for muligheden for at benytte dataindsigt til at håndtere din kundebase og vækste din forretning.

 

Service Cloud features:

  • Collaborate anywhere, from any device including the Salesforce app or any mobile browser
  • Integrate your community with data from any system, anywhere
  • Brand your community and extend your online community experience
  • Manage your community and utilise dashboards to measure and analyse metrics & engagement
  • Provide first class customer service by building a customised Customer Communities to fit your needs
  • Grow partner sales by connecting directly with resellers, distributors, and partners thanks to a Partner Community
  • Drive employee productivity and engagement with internal Employee Communities

Hvorfor arbejde med 4C?

  • Den største selvstændige Salesforce Platinum partner i EMEA
  • Mere end 450 Salesforce certificeringer i gruppen (10+ Community Cloud konsulenter)
  • Kundetilfredshed / CSAT på 9.43/10
  • Stor bredde i projekterfaring og produktviden
  • En dedikeret projektleder og et kompetent team med alle tænkelige kompetencer
  • Fuld transpararens og ugentlige demoer i hele processen

Vil du vide mere?

 

Case Study: Pole Star

See how Pole Star developed two distinct Communities to accelerate their case escalation process and increase customer satisfaction ratings.

Blog: An Introduction to Salesforce Communities

Blog: An Introduction to Salesforce Communities

Not quite sure what Salesforce Communities are and can do? Find out here…

Case Study: Corona Direct

Case Study: Corona Direct

Find out how Community Cloud helped Corona Direct increase customer satisfaction by 25%

Tom Boyce

Tom Boyce

Chief Operating Officer, 4C

“Ved vores egen brug af customer community har vi været i stand til at forbinde os direkte med kunderne på deres projekter og give dem komplet gennemsigtighed i alt arbejde vi leverer. Internt har det hjulpet vores service teams til at blive mere produktive og drive flere succesfulde kundeprojekter. Jeg er sikker på det har haft en positiv indvirkning på kundetilfredsheden.”

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Community Cloud FAQs

What is Community Cloud?

Community Cloud is an online social platform that enables companies to connect customers, partners, and employees with each other and the data and records they need to get work done. This next-generation portal combines the real-time collaboration of Chatter with the ability to share any file, data, or record anywhere and on any mobile device.

Community Cloud allows you to streamline key business processes and extend them across offices and departments, and outward to customers and partners. So everyone in your business ecosystem can service customers more effectively, close deals faster, and get work done in real time.

What can you do with Community Cloud?

You can build communities to gain deeper relationships with customers or provide better service by enabling customers to find information and assist each other online. Or you can connect your external channel partners, agents, or brokers to reduce friction and accelerate deals. And you can empower employees to connect and collaborate wherever business takes them.

Because Community Cloud is built on the Salesforce platform, you can connect any third party system or data directly into the community. Your organisation gains the flexibility to easily create multiple communities for whatever use case your business demands.

How much does Community Cloud cost?

Community Cloud is priced based on the type of community you’re building. Employee, Partner, and Customer communities each start with a base price and can include additional savings based on the number of users and the needs of your growing business.

Get in touch with a member of our team to discuss the size and scope of your project, and we can provide you with an estimate.

Is Community Cloud secure?

Community Cloud is built on the trusted Salesforce platform. The robust and flexible security architecture of the platform is relied on by companies around the world, including those in the most heavily regulated industries — from financial services to healthcare to government. It provides the highest level of security and control over everything from user and client authentication through administrative permissions to the data access and sharing model.

Trust starts with transparency. Salesforce displays real-time information on system performance and security, and offers tips on best security practices for your organisation.

Tag kontakt og lad os drøfte dit Community Cloud projekt.

Lad os høre om dine mål og vi vender tilbage med hvordan vi kan hjælpe