Customer-Centric Digital Transformation for the Manufacturing/Automotive Industry

Businesses in the manufacturing industry - such as automotive, construction companies & discrete manufacturing are recognising that customer service and experience is a key differentiator in this day and age, and at the heart of great customer-centric businesses is real-time customer data.

At 4C, our core goal is to help companies in the manufacturing sector harness data to offer better customer experiences. Whether you’re in the automotive, distribution, construction. cosmetics or any other manufacturing industry, our bespoke solutions talk directly to your business pain points, enabling you to digitally transform your processes and provide exceptional customer service at scale.

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Is your manufacturing business pivoting its processes to meet the needs of its customers? Ask yourself:

  • Are your processes focused on production and not enough on your customers?
  • Do your systems talk to one another, giving you one single source of truth?
  • Do you have clarity and visibility of risks in your supply chain?
  • Can you easily and accurately forecast & know you’re meeting KPIs?
  • Does your sales and operations planning (SOps) teams have access to real-time data & content?
  • Can you easily manage inventory and stock levels?

“Customer experience is now the key competitive factor, more so than product and price.”

Customer demands are changing; they expect full connectivity and information to be available instantaneously. In order to stay ahead and meet these demands, manufacturers must focus on creating a consistent, seamless customer experience and transform from being product-centric organisations to customer-centric organisations. Salesforce solutions, including Salesforce CRM and their latest Manufacturing Cloud product have been expertly designed with manufacturers, dealers, distributors and suppliers in mind, evolving to meet the challenges customer-centric manufacturing companies face.

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How Salesforce CRM & Manufacturing Cloud can transform your manufacturing business

One Single Source of Truth

One Single Source of Truth

Consolidate all data into one single source, providing greater predictability, clarity and risks on the supply chain

Rapid Time to Value

Rapid Time to Value

Salesforce implementation is quick & can take only a matter of weeks instead of months

Reduces Waste in the Production & Distribution Process

Reduces Waste in the Production & Distribution Process

Helps teams source and rectify product issues faster

Maximises productivity and profitability

Maximises productivity and profitability

Streamlines workflows and cuts excess costs

Leverages real-time customer data & reporting

Leverages real-time customer data & reporting

Cloud based ERP systems leverage real-time data, enabling sales teams to make ad-hoc decisions, anticipate customer needs and improve accuracy

Access key information on demand

Access key information on demand

As a mobile-first solution, Sales & Operations team members can access key information on the move, allowing them to make informed decisions with real-time customer data.

Achieve Forecast Accuracy

Achieve Forecast Accuracy

Increase forecast accuracy through Salesforce single source of truth and minimise excess & obsolescence

How 4C can help you improve operational efficiencies in your Manufacturing process and achieve customer centricity

As your strategic consulting partner, 4C is there to support you in leveraging Salesforce to offer better customer experiences, gain a competitive advantage and grow your business. With our global reach and experienced experts, both inside and outside of the manufacturing field, we help our Manufacturing customers (including Logistics, Distributors, Dealers and more) navigate business pain points, automate manufacturing processes and get the most out of their chosen Salesforce Solution.

Talk to our experts today.

Design

As your strategic partner, we work to understand your end-to-end manufacturing processes from every angle and create a tailored programme to help you get the best out of your cloud based manufacturing solution.

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Build

Leveraging over 20 years of experience, we work with you to implement your customised manufacturing solution and help you overcome digital transformation obstacles.

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Learn

By pulling all data into one view, we help you make smarter, faster and better informed choices and pave the way for more precise, streamlined and profitable manufacturing processes.

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Evolve

Offering non-stop support, we work with you to ensure your digital solution is running smoothly across all areas of your manufacturing business and returning a positive ROI. Our solutions are designed to evolve and adapt based on changing needs.

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