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Analytics and AI
Use Artificial Intelligence to leverage your data
Add intelligence to your CRM system with Salesforce Einstein and make use of 4C’s expertise to leverage the data that you have already gathered. The analytics and AI features are built right at the core of the platform and cover a wide range of your CRM processes.
Leverage free Salesforce Einstein data processing features to make the initial leap into becoming more data driven. Build interactive dashboards on your sales pipeline, supercharge your marketing campaigns with predictive insights, and optimise your service process with automatic case classification, the possibilities are endless.
Features of Salesforce Einstein
Salesforce Einstein consists of a wide variety of tools and solutions to get more value out of your CRM data, from interactive dashboards (BI) to custom predictions (AI). The features span across the different clouds:
Sales: Identify the best deals to focus on based on lead and opportunity scoring, analyse your sales pipeline with the out-the-box Sales Analytics app
Service: Give your customers 24/7 service through Einstein bots, classify and route incoming cases with automatic case classification
Marketing: Boost your campaign effectiveness with predictive engagement scoring and send time optimisation
Commerce: Increase your e-commerce revenue with tailored recommendations and product sorting
Manufacturing: Optimise stock and manufacturing processes using operational insights and predictions
Analytics: Monitor, report and visualize your business success and KPI’s with (pre-built) dashboards
No need for a large BI or data science team, get fast predictions and models up and running with Discovery
Pick and choose for all major clouds: Pre-built Analytics Apps, user friendly Machine Learning, free core features, Record Scoring, Recommendations, client communication data insights, search engine personalisation, and so much more!
Why work with 4C
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The 4C analytics team offers a unique mix of data science skills and Salesforce expertise
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An overall customer satisfaction rating of 9.13/10
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Domain expertise, to build effective models and use cases
- A dedicated Project Manager backed by a capable team with a myriad of strengths in business challenge understanding and data science
Our Salesforce Einstein Services and Quick Start Packages
Einstein Analytics
Get immediate value out of your analytics investment with our quick start packages for Einstein Analytics Apps.
Tailor the Einstein Analytics
Tailor the Einstein Analytics platform entirely to your needs through data integration, customized datasets and dashboards. To top it all up, Einstein Apps makes it easy to navigate.
Embed predictive intelligence
Embed predictive intelligence into your CRM system with Einstein Discovery models and Einstein Prediction Builder.
Bring curated recommendations
Bring curated recommendations to your sales and service reps with Einstein Next Best Action. Supercharge these recommendations using intelligent input from Einstein Prediction Builder and Discovery!
Einstein Language and Einstein Vision
Classify information and understand customer feedback with Einstein Language and Einstein Vision.
Einstein Bots
Provide 24/7 support for your customers with Einstein Bots.
AI fallout from Salesforce World Tour London 2019
As the excitement of the Salesforce World Tour in London dies down, the excitement in Einstein AI is at fever pitch following the amazing keynotes and demos.
Artificial Intelligence: Top 5 Data Use Cases in CRM
The amount of data being captured in today’s digitized world is simply staggering.
Webinar: Customer Service in the Age of AI
With so much noise about AI out there, how can companies ensure that they are choosing the right AI solution?
Rita Martin
Analytics and AI Practice Lead
Learn more“It no longer requires a multi-million dollar budget to get AI going in your company. It represents an opportunity to level the playing field for smaller companies”
Get in touch to discuss your Einstein AI goals
Let us know your goals and we’ll get in touch with how we can help
Are you from a nonprofit organisation?
Did you know we also have a dedicated consulting team for nonprofit organisations, 4C4U - uniquely positioned to help tackle the unique challenges. Learn more about how we help charities and nonprofits navigate through digital transformation to help them achieve their mission.
