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Analytics and AI
AI for CRM
Add intelligence to your CRM system with Salesforce Einstein. The analytics and AI features are built right at the core of the platform and cover a wide range of your CRM processes. Build interactive dashboards on your sales pipeline, supercharge your marketing campaigns with predictive insights, or optimise your service process with automatic case classification, the possibilities are endless.
- Get immediate value out of your analytics investment with our quick start packages for Einstein Analytics Apps
- Tailor the Einstein Analytics platform entirely to your needs through custom apps and dashboards
- Embed predictive intelligence into your CRM system with Einstein Discovery models
- Bring intelligence at the fingertips of your sales and service reps with Einstein next Best Action
- Provide 24/7 support for your customers with Einstein Bots
See how you can kick off your Einstein journey with one of our Analytics packages:
Our Einstein Services and Quickstart Packages
Features of Salesforce Einstein
Salesforce Einstein consists of a wide variety of tools and solutions to get more value out of your CRM data, from interactive dashboards (BI) to custom predictions (AI). The features span across the different clouds:
Sales: Identify the best deals to focus on based on lead and opportunity scoring, analyse your sales pipeline with the out-the-box Sales Analytics app
Service: Give your customers 24/7 service through Einstein bots, classify and route incoming cases with automatic case classification
Marketing: Boost your campaign effectiveness with predictive engagement scoring and send time optimisation
Commerce: Increase your e-commerce revenue with tailored recommendations and product sorting
Why work with 4C
- Largest independent Platinum rated Salesforce partner in EMEA
- Over 700 Salesforce certifications across the group
- Customer satisfaction rating of 9.65/10
- Huge breadth of project experience and deep product understanding
- A dedicated Project Manager backed by a capable team with a myriad of strengths
- Full project transparency and weekly showcases throughout project
- Knowledge and expertise of Salesforce services through interal use
AI fallout from Salesforce World Tour London 2019
As the excitement of the Salesforce World Tour in London dies down, the excitement in Einstein AI is at fever pitch following the amazing keynotes and demos.
Artificial Intelligence: Top 5 Data Use Cases in CRM
The amount of data being captured in today’s digitized world is simply staggering.
Webinar: Customer Service in the Age of AI
With so much noise about AI out there, how can companies ensure that they are choosing the right AI solution?
Rita Martin
Analytics and AI Practice Lead
Learn more“It no longer requires a multi-million dollar budget to get AI going in your company. It represents an opportunity to level the playing field for smaller companies”
Get in touch to discuss your Einstein AI goals
Let us know your goals and we’ll get in touch with how we can help
