It’s crucial to know which customer KPI’s matter and how you can measure them
If your investments in customer experience do not positively effect your KPI’s, you are either doing things wrong or you are doing the wrong things. Measuring the right customer KPI’s and developing visual dashboards are key to show the return on investments, create internal support and alert you when things are not going as expected. 4C has identified the most important customer KPI’s and has a team of experts to facilitate you in measuring these KPI’s and creating clear, visual dashboards.
Features of Customer dashboards and KPI’s
- Selection, definition and prioritisation of KPIs
- Design of custom dashboards
- Translation of Customer experience and CRM investments into tangible KPIs