Remain in control of your omni-channel customer interactions
As your companies become more and more interconnected, the number of touchpoints and interactions with your company also grow. It’s therefore critical to have an overview of all these interaction moments and to understand how customers interact with you. By mapping out customer journeys, 4C does not only help you to create this overview, but also to identify and (re)design the moments of truth that enable a superior customer experience.
Features of Customer Journey Design
- Customer journey map with all customer interaction moments
- Qualitative and quantitative data to support the customer Journey
- Definition of the customer needs and moments of truth