The adoption of new technology within enterprises has historically been a challenge. It isn’t unique to the digital workplace or tools like enterprise collaboration systems. Successfully introducing more complexity or a new way of working into people’s lives will require some effort, regardless of the specific technology.
Successful change management and good user adoption of a new system starts with realising that there’s a process for change management and that approaching it in a mindful and intentional way can improve results. We’ve listed 7 recommendations for securing critical user acceptance.