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Do you deliver an exceptional customer experience?
Find out if your customer experience is driving sales or driving customers away in our audit — and get a personalised report with actionable takeaways to help you boost CX and increase customer acquisition, retention, and loyalty.
Complete the audit
In a competitive and commoditised world where price and product can be almost identical, it’s the customer experience you deliver that truly differentiates your manufacturing business.
80% of business buyers expect real-time interaction, and 69% want personalised service. Forget the goods you manufacture – if your customer experience isn’t up to scratch, you’ll lose existing customers and struggle to win new ones. Take our free audit and get actionable insights that’ll improve your CX in a personalised report ready to download.
Do you collect and analyse customer data to influence business decisions?
Do you have a centralised system offering a single customer view?
Do you have defined persona profiles for customers?
Why should your manufacturing business be customer-centric?
Research proves that investing in your customer experience is an investment in your business growth.
Companies that excel at customer experience grow revenues 4-8% above the market.
CX will overtake price and product as the key brand differentiator by 2020, and you can’t afford to get left behind.
72% of businesses say that improving the customer experience is their top priority.
