Focusing on customer success to create customers for life and drive sustainable revenue growth

Sponsored by Non stacked Logo copy

The Loft at The Ivy Club, 9 West St, London WC2H 9NE

Thursday 19th September, 8.30am-11am

Save Your Spot

Starts in...

About

Whilst technology and software companies are investing heavily on acquiring new customers, in the modern era of SAAS, customer retention is what separates top performers from their competitors.

Join us for breakfast at Covent Garden’s Ivy Club where you will hear from both Salesforce and some of our key customers on how they are investing in customer success to create customers for life to ultimately increase renewal rates and create brand advocates.

You will walk away with insights into:

  • What returns you can expect from building a leading customer success capability
  • How Salesforce are helping customers measure CSAT, predict customer churn and proactively provide next best actions to retain and grow customers
  • How leading organisations are using customer success as an opportunity for sustainable growth

Agenda

8:30am
Registration and breakfast

8:50am
Opening and welcome

9:10am
Why focus on customer success and the returns you can expect

9:30am
How Salesforce can help measure customer satisfaction, predict churn and improve renewal rates

9:50am
Customer panel on how the technology industry is approaching the opportunities of customer success

10:45am
Summary and close

11:00am
Event end

Location

The Loft at The Ivy Club, 9 West St, London WC2H 9NE

The Loft at The Ivy Club, 9 West St, London WC2H 9NE

Register Now