Whilst technology and software companies are investing heavily on acquiring new customers, in the modern era of SAAS, customer retention is what separates top performers from their competitors.
Join us for breakfast at Covent Garden’s Ivy Club where you will hear from both Salesforce and some of our key customers on how they are investing in customer success to create customers for life to ultimately increase renewal rates and create brand advocates.
You will walk away with insights into:
- What returns you can expect from building a leading customer success capability
- How Salesforce are helping customers measure CSAT, predict customer churn and proactively provide next best actions to retain and grow customers
- How leading organisations are using customer success as an opportunity for sustainable growth
Registration and breakfast
Opening and welcome
Why focus on customer success and the returns you can expect
How Salesforce can help measure customer satisfaction, predict churn and improve renewal rates
Customer panel on how the technology industry is approaching the opportunities of customer success
Summary and close