• Live Webinar

Manufacturing: The Next Revolution

Manufacturers create exceptional products, but don’t often build the outstanding customer experience (CX) that differentiates great businesses from average ones. Join our live 30-minute webinar to learn why CX is so important, and how you can master yours.

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Customer Experience is now the key to competitiveness

89% of companies now expect to compete mostly on the basis of CX, versus 36% four years ago. But 77% of manufacturers aren’t customer-centric. Join Gisele on {date} to discover how:

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Companies that excel at CX grow revenues 4-8% above the market

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Manufacturers can improve conversion by 2% over 12 months

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To gather customer insights and use them to improve your CX

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When?
Thursday xxth xxuary 2018

Time?
xxpm GMT

Duration
30 minutes

Who’s it for?
Marketers, Sales and Ops in manufacturing companies who want to convert more leads into loyal customers.

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What’s on the agenda?

Introduction Why is CX so important for today’s manufacturers?

Creating CX Why manufacturers need to invest in an exceptional CX.

Customers have more choice 78% of buyers will switch brands when faced with an inconsistent experience across departments.

Salesforce How Salesforce has led the pack in CX for 20 years.

The 4C difference How our customer obsession is great news for your business.

The 4C methodology How we get you closer to your customers.

The proof How we improved conversion for Groupe PSA.

Conclusion Top tips and takeaways to ensure you delivery a truly exceptional CX.

Speaker

About Gisele

During her career, Gisele has gained a lot of experience in project management. Beside her role as IT Head for Europe, one of her most important missions was to lead as program manager, the world wide implementation of a global CRM solution with a special focus on process’ industrialisation, user adoption and quality of deliverables.

One of her favorite quotes is: ‘Leadership is not about a title or a designation. It’s about impact, influence and inspiration. Impact involves getting results, influence is about spreading the passion you have for your work, and you have to inspire team-mates and customers.’ (Robin S. Sharma)

About Wipro

4C creates intelligent, omni-channel platforms that focus on the important things – such as what your customers want.

As a Salesforce Platinum partner, we possess unrivalled knowledge of Salesforce’s suite of products and services. We’re first in the queue to learn about their new products and become certified experts – which means you’re the first to benefit from them.

And with over 20 years’ experience, we’re experts in data science. We believe in making informed, data-driven business decisions that put your customers at the centre of the journey.

Can’t attend live?

No problem. We’ll send you a recording of the webinar as soon as it’s finished. Just leave your details below and we’ll email you a link.